Privacy Policy

Privacy Policy

Junk Junction

Effective Date: September 17, 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Junk Junction ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, physical address

• Payment information when you make a purchase, request a quote, or schedule services

• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information

• Website usage patterns and analytics

• Cookies and similar technologies

Customer Communication:

• Records of inquiries, quote requests, and service requests

• Appointment and scheduling details and preferences

• Service history and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our junk removal and related services

• Processing transactions and payments

• Communicating with you about your inquiries, estimates, appointments, scheduled services, and promotions

• Enhancing website functionality and user experience

• Ensuring security and fraud prevention

• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment confirmations, appointment reminders, scheduling and rescheduling updates, estimate and service-request follow-ups, customer support, and other important service-related updates.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in

• SMS opt-in is collected through forms containing a dedicated SMS consent checkbox

• We maintain records of opt-in actions and consent

• We comply with the Telephone Consumer Protection Act (TCPA) and applicable laws and industry requirements

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying "STOP"

• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

• Opt-out requests are processed promptly

Message Frequency & Content:

• Message frequency varies based on your interactions with our business, service requests, and appointment schedule

• Messages will be related to the services or communications you have requested

• Promotional messages will only be sent when appropriate consent has been obtained

Help & Support:

• Reply "HELP" for assistance

• You may also contact us at [email protected] or call (612) 272-7469

• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply

• Carriers are not liable for delayed or undelivered messages

• Service is available through major U.S. wireless carriers and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors or service providers that support our operations, such as customer service or SMS delivery providers, is permitted only as necessary to provide those services.

All other use-case categories exclude text messaging originator opt-in data and consent. SMS opt-in information and consent will not be shared with any third parties for their own marketing or promotional purposes.

We implement reasonable data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

We may share information with:

Service Providers:

• Third-party vendors who assist in our operations, such as payment processing, appointment scheduling, website services, and customer support

• SMS aggregators and messaging providers solely for purposes necessary to deliver messages you have consented to receive

• Service providers are expected to maintain appropriate confidentiality and security protections

Legal Compliance:

• If required by law, legal process, or to protect our rights

• In response to valid law enforcement requests or court orders

Business Transfers:

• In the event of a merger, acquisition, reorganization, or sale of business assets

• Personal information transferred as part of such a transaction remains subject to applicable privacy protections

All the above categories exclude text messaging originator opt-in data and consent. SMS opt-in information and consent will not be shared with third parties for marketing or promotional purposes. Messaging providers and aggregators may process this information solely as necessary to provide the text messaging services.

5. Data Security

We implement and maintain reasonable security measures designed to protect your personal information, including:

• Protection of sensitive data during transmission and storage, where appropriate

• Secure access controls and authentication mechanisms

• Security assessments and updates

• Appropriate internal data-protection practices

• Breach-response procedures in accordance with applicable laws

• Backup and recovery procedures, where appropriate

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially reasonable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Analyze website traffic and user behavior

• Remember your preferences

• Improve website functionality and user experience

• Measure the effectiveness of our services and marketing

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

Subject to applicable law, you may have the right to:

• Access, update, or request deletion of your personal information

• Opt out of marketing emails by clicking the "unsubscribe" link in our emails

• Opt out of SMS messages by replying "STOP"

• Request information regarding how we process your data

• Withdraw consent for future communications

To exercise these rights or submit a privacy-related request, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of third-party websites and encourage you to review their privacy policies.

This Privacy Policy applies only to information collected by Junk Junction through our website, services, and direct communications.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

The latest version will be made available on our website with the applicable effective date. When appropriate, we may provide additional notice of material changes through our website or other communication methods.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Junk Junction

Phone: (612) 272-7469

Email: [email protected]

Website: https://www.junkjunctionmn.com/

Privacy Policy: https://www.junkjunctionmn.com/privacy-policy

By using our website and services, you acknowledge this Privacy Policy.